Returns Policy
Flag Desk, Inc. ('Flag Desk', the seller) will accept returns on merchandise within 30 days of shipment that have been pre-approved for return.
- In no case are goods to be returned without prior consent from Flag Desk. We will provide a returns goods authorization (RGA) number.
- For a return credit to be issued, the buyer must return items in new condition, in original packaging, and it must be received without damage in the return shipment.
- A 30% RESTOCKING FEE may be applied on the return credit in some cases. The buyer will incur all transportation costs for the authorized return goods.
Exceptions
If the exchange is due to a defect in material, workmanship, or damage in shipping, Flag Desk will pay to ship exchanged items. All damages must be reported within 24 hours of delivery. Photos will support fast resolution.
Items Not Eligible for Return
The following items are not eligible for return:
- Custom / "made to order" flags, flagpoles and flagpole components are non-returnable under any circumstances. This restriction includes custom flags, flagpoles that require special fabrication (non-standard), and custom-made parts, and any other product that is specially fabricated, or special-order items.
- All Nautical, Outrigger, Vertical Wall Mount, entasis tapered, and custom powder coat flagpoles are "made to order" and non-returnable. Any other non-standard (custom) sized poles are also "made to order" / non-returnable.
- All electrical items (Flagpole Lights) that are removed from their original packaging are non-returnable under any circumstances. Please know the correct size needed for your application prior to placing an order.
Contact Flag Desk at (800) 526-8183 to obtain an RMA (Returns Merchandise Authorization) and the shipping address to return the product.
