Returns Policy

Flag Desk, Inc. accepts returns on merchandise within 30 days of shipment with our approval.

  • Returned items MUST BE IN NEW CONDITION for a credit to be issued
  • A 15% RESTOCKING FEE may be applied on the return credit
  • Flag Desk, Inc. will pay to ship exchanged items to you if the exchange is due to a defect in material or workmanship. All damages must be reported within 24hrs of delivery.
  • Contact FlagDesk at (847) 256-2404 to obtain an RMA (Returns Merchandise Authorization) and the shipping address to return the product.


The following items are not eligible for return:

  • Custom / Made-To-Order flags, flagpoles and flagpole parts are not returnable. This restriction includes custom flags, flagpoles that require special fabrication (non-standard), and custom-made parts, and any other product that is specially configured.
  • All Electrical Items (Flagpole Light Fixtures) that are removed from their original packaging are nonreturnable. Please know the correct size needed for your application prior to placing an order.