Terms & Conditions
General Conditions of Order
All orders, regardless of how they are placed, submitted through FlagDesk or through its printed catalog are specifically subject to all the terms and conditions contained herein. No change, alteration, deletion or modification of any of these terms and conditions is permitted. No person is authorized to accept, confirm or vary these terms and conditions including all representations and warranties unless they have been posted on this Web site. All terms are specifically and exclusively subject to interpretation under the US Uniform Commercial Code and all claims or disputes shall be interpreted according to Illinois law and subject to jurisdiction in Illinois state or federal courts at the exclusion of any other choice of law or choice of jurisdiction, including the UN Convention on the International Sale of Goods (CISG).
Orders placed on forms deviating from these terms and conditions will be accepted on the basis that FlagDesk's Terms and Conditions will prevail.
Technical Assistance and Design Support Services - Disclaimer of Warranties; Release of Claims
FlagDesk offers its Technical Assistance and Design Support Services as a convenience to FlagDesk customers. FlagDesk Technical Assistance and Design Support Services personnel strive to provide useful information regarding FlagDesk products. FLAGDESK DOES NOT GUARANTEE THAT ANY INFORMATION OR RECOMMENDATION PROVIDED IS ACCURATE, COMPLETE, OR CORRECT, AND FLAGDESK SHALL HAVE NO RESPONSIBILITY OR LIABILITY WHATSOEVER IN CONNECTION WITH ANY INFORMATION OR RECOMMENDATION PROVIDED, OR THE CUSTOMER'S RELIANCE ON SUCH INFORMATION OR RECOMMENDATION. THE CUSTOMER IS SOLELY RESPONSIBLE FOR ANALYZING AND DETERMINING THE APPROPRIATENESS OF ANY INFORMATION OR RECOMMENDATION PROVIDED BY FLAGDESK'S TECHNICAL ASSISTANCE AND DESIGN SUPPORT SERVICES PERSONNEL, AND ANY RELIANCE ON SUCH INFORMATION OR RECOMMENDATION IS AT THE CUSTOMER'S SOLE RISK AND DISCRETION. ACCORDINGLY, THE CUSTOMER SHALL RELEASE AND HOLD FLAGDESK HARMLESS FROM AND AGAINST ANY AND ALL LOSS, LIABILITY, AND DAMAGE INCURRED BY THE CUSTOMER OR ANY THIRD PARTY AS A RESULT OF ANY INFORMATION OR RECOMMENDATION PROVIDED TO THE CUSTOMER OR THE CUSTOMER'S RELIANCE ON SUCH INFORMATION OR RECOMMENDATION.
General Disclaimer of Warranties; Limitation of Liability
FLAGDESK MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO ANY PRODUCT, AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES FOR MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR ANY PARTICULAR PURPOSE. FLAGDESK'S SOLE OBLIGATION AND LIABILITY FOR PRODUCT DEFECTS SHALL BE, AT FLAGDESK'S OPTION, TO REPLACE SUCH DEFECTIVE PRODUCT OR REFUND TO CUSTOMER THE AMOUNT PAID BY CUSTOMER THEREFORE. IN NO EVENT SHALL FLAGDESK LIABILITY EXCEED THE BUYER'S PURCHASE PRICE.
The foregoing remedy shall be subject to buyer's written notification of defect and return of the defective product within ninety (90) days of purchase. The foregoing remedy does not apply to products that have been subjected to misuse (including without limitation static discharge), neglect, accident or modification, or to products that have been soldered or altered during assembly, or are otherwise not capable of being tested.
IN NO EVENT SHALL FLAGDESK BE LIABLE TO THE BUYER OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, OR LOSS OF BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATING TO ANY PRODUCT OR SERVICE PROVIDED OR TO BE PROVIDED BY FLAGDESK, OR THE USE OR INABILITY TO USE THE SAME, EVEN IF FLAGDESK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Notwithstanding section 2-312 of any applicable version of the Uniform Commercial Code or any other similar law, or any purchase order term, other contractual provision or the like from the buyer, FlagDesk: (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and (ii) shall have no obligation of any kind to the buyer for claims brought by third parties against the buyer for infringement or the like arising out of or in any way related to product purchased by the buyer from FlagDesk.
How to Order
By Telephone: 1-800-526-8183
Our friendly sales representatives are available to serve you from Monday thru Friday 8:00am to 5:00pm CT(Central Time) and Saturday 8:00am to 12:00pm CT. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard or VISA.
Note: Calls may be recorded or monitored for quality and training purposes.
By Fax: 1-800-409-0492
FlagDesk Fax lines can be accessed 24-hours a day, 7-days a week, 365-days a year. Depending on the shipping method, fax orders will be processed and shipped according to the "Orders entered by" times listed under Shipping. Orders received after these cutoff times will be processed the next business day. Please include your daytime telephone number and/or email address in case we have any questions about your order.
By Internet: www.FlagDesk.com
Order Online 24-hours a day, 7 days a week, 365 days a year. Internet orders entered after 12:00pm CT will be promptly processed the next business day.
By Mail: Send Your Orders To:
Flag Desk Inc.
512 Central Ave.
Wilmette, IL 60091
FlagDesk makes every effort to present current and accurate pricing in its catalog and on its website. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by FlagDesk.
The FlagDesk warehouse is open and staffed Monday through Friday 8:00am to 5:00pm Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.Cut-off times for Same-Day Shipment, Monday - Friday, are as follows:
- Orders entered by 12:00pm CT - All UPS air and surface options
Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB point (as defined by the INCOTERMS 2000) in Wilmette, IL, USA. Shipping or freight charges from FlagDesk warehouse in Wilmette, IL are prepaid and added to the invoice, billed collect or billed to a 3rd party.
Most orders are shipped UPS, but we also use FedEx and the United States Postal Service (USPS). Need your order sooner? Expedited Shipping Is Available! When you check out, you'll have the option to choose alternate shipping methods - all the way up to overnight. You'll pay the actual shipping cost for these methods. We don't mark them up.
LTL Freight / FREE SHIPPING
Most flagpole orders have FREE SHIPPING and are shipped less than truckload (LTL). LTL shipping applies within the continental United States only. FlagDesk retains the right to refuse an order if (i) items requested are not available and/or (ii) if shipping charges have a sudden change in rate which can not be absorbed into the cost of the sale. In these rare cases, FlagDesk will contact the customer within 1 business day.
Orders with a subtotal less than $25.00 have a $5.00 handling charge.
Only Illinois residents need to remit 8.25% sales tax. FlagDesk does not remit sales tax to states other than Illinois. Any sales tax due that is not collected by FlagDesk is the responsibility of the customer.
FlagDesk offers a number of convenient payment methods:
For customers we offer check, money order, MasterCard and VISA, as well as open account credit to qualified institutions and businesses.
To obtain a credit application for open account credit, contact any sales representative by calling 1-800-526-8183 or 1-847-256-2404 or faxing your request to 1-800-409-0492. Please allow sufficient time for the credit approval process. To avoid delay on your initial order you may elect an alternative payment method.
Dishonored Check Policy
If a check you give us for payment is dishonored for any reason by the bank or other institution on which it is drawn, you agree to pay us $20.00 as a service charge (if the check cannot be redeposited) pursuant to Illinois Statutes ï¿½ 332.50. In addition, you agree to pay any other reasonable charges imposed by any check verification company or collection agency that we may use for collection.
Out of Stock
On orders paid by check, money order or credit card, items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be cancelled and refunded/credited in cases of prepayment. The number of backorder days may be extended beyond 30 days at customer's request. If a refund check is issued, the cancelled item can be re-entered without a handling charge if the check and cancellation notice are returned to us.
On orders billed to customers with open account credit, items not available for immediate shipment will be shipped and billed as they become available. Items not available at the end of 90 days will be cancelled. The number of backorder days may be extended beyond 90 days at customer's request.
Telephone: 1-800-526-8183 or 1-847-256-2404
Fax: 1-800-409-0492 or 1-847-251-5009
Internet: Customer Service Contact Form
Mail: Flag Desk Inc. · Attn: Customer Service · 512 Central Ave. · Wilmette, IL 60091
A friendly, competent staff of Customer Service Representatives is available from Monday at 7:00am until Saturday at 5:00pm CT (Central Time) to assist you. Please have your sales order or invoice number available when you call.
If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact an FlagDesk Customer Service representative immediately to initiate a claim. (See Customer Service)
FlagDesk accepts merchandise/goods (RGA # required) returns subject to the terms outlined below and will replace the product or refund your money at your option.
To facilitate processing of returned merchandise:
- Please contact a Customer Service representative to obtain an RGA (Returned Goods Authorization) number prior to returning product. See Customer Service for contact information.
- All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.
- Return freight charge must be prepaid.
- Returned merchandise must be in original packaging and in resalable condition.
- Defective merchandise may be returned within 90 days of the original invoice date and need not be in original packaging.
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